Shipping policy

Delivery Options include: 

• Free Store Pickup
• Flat Rate $12.99 to QLD, NSW, VIC, SA, ACT
• Flat Rate $24.99 to WA, NT, TAS and New Zealand
• Free Home Delivery within 20kms of Mackay store for orders over $100

Some large items are not available for Flat Rate delivery and are valid for Store Pick Up only.

Express shipping and delivery for large items are available by quote: please contact the store.

After ordering online, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will deliver your goods via Australia Post  or our choice of registered Australian freight carrier within 5-7 working days.

We are unable to deliver to a Post Box address except for the smallest items.

We will assume “Authority to Leave” unless you contact us with specific, reasonable delivery instructions.

We can only provide estimated delivery timeframes and cannot guarantee delivery timeframes. We will not provide a refund in the event that you did not receive your goods in time.

If you wish to query a delivery please contact us at info@playmackay.com.au.